Privacy policy for FastTrekker

Privacy Policy

Effective Date: 2023-12-15

Welcome to ilim.ai's Privacy Policy. Thank you for taking the time to read it. We value your trust and are committed to protecting your privacy. Our core principle is that any data collected is solely for the purpose of providing the services of our applications, such as FastTrekker, and will not be shared with third parties or used for marketing, tracking, or advertising purposes. We believe in transparency and have written this Privacy Policy in plain language to ensure everyone can easily understand it.

 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

WHO WE ARE

ilim.ai (ilim): Creator of FastTrekker.

WHERE THIS PRIVACY POLICY APPLIES

This Privacy Policy applies to all ilim.ai websites, mobile applications, other online products and services, and events (collectively, the “Service”), and when you contact our customer service team, engage with us on social media or otherwise interact with us. We have provided links to this Privacy Policy on all our applicable services.

If a particular service has its own unique privacy policy, then that policy, rather than this Privacy Policy, applies.

COLLECTION OF INFORMATION

To provide you with our services effectively, we need certain information from you. Here's what we collect:

 

Information You Give Us

When you create an account, you provide us with essential details like login credentials, name, gender, and sometimes your date of birth. You can enhance your profile by sharing additional personal information, photos, and videos. By providing this information, you consent to our processing of it. If you subscribe to a paid service or purchase directly from us, you may provide financial information, like your debit or credit card number. Participation in surveys, focus groups, promotions, events, or contests results in us collecting the information you provide. When you contact our customer care team, we collect the information exchanged during the interaction, sometimes recording these interactions for training and service quality purposes.

Information We Receive from Others

We also obtain information about you from other sources, including transaction information from third-party app stores you use to install our app or purchase a subscription. Additionally, if you create or log into your account through a social media service account, we will have access to certain information from that account, such as your name and other account information, in accordance with the authorization procedures set by that social media service. Finally, we may obtain information about you from publicly available sources, marketing and advertising partners, consumer research platforms, and/or business contact databases.

Information Collected When You Use Our Services

We collect data about how you use our services, including which features you use, how you use them, and the devices you use to access our services. More details below:

 

  • Usage Information: We may collect data about your activity on our services, like login times, features used, searches, clicks, pages viewed, referring webpage address, and advertisements clicked.

  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.

  • Log Information: We collect standard log files when you use our Services, which include the type of web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.

  • Device Information: We gather information about the device(s) you use to access our services, including hardware and software details, device-specific settings, app crashes, advertising IDs, browser information, and more.

  • Geolocation: With your consent, we may collect your precise geolocation (latitude and longitude) through methods like GPS, Bluetooth, or Wi-Fi. This information is used to provide you with accurate location information like prayer times and fasting start and ending times.

  • Photos and Videos: You can upload photos and videos to personalize the application and its experience. We store this information with your profile. We do not share this information with other users or third parties. Any use of your personal information for the purpose of promoting the application or advertising will be done with your explicit permission and consent.

  • Information we Generate: We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device. We also use your first name to make an educated guess about your gender and use information about your activity to help determine the likelihood of you continuing to use our Services in the future (which we hope will be the case!).

COOKIES AND SIMILAR DATA COLLECTION TECHNOLOGIES

We do not use cookies and similar technologies to recognize you and your device(s). We reserve the right to use these technologies to enhance and personalize your experience. When we start to do that, we will inform you through updates on changes in our Privacy Policies. For more details, contact us, and we will try to answer any questions you may have.  

COOKIE POLICY

Please note, that not all web browsers offer a "Do Not Track" feature, and not all businesses, including ilim.ai, may respond to DNT signals. 

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  •  Ensuring a Consistent Experience: Linking your devices to provide a consistent user experience and administer accounts on new features and services.

  • Provide, maintain, and improve our Services, including debugging to identify and repair errors, and developing new products and services.

  • Administering Your Account and Providing Services: Managing your account, providing customer support, completing transactions, communicating with you about our services, and handling orders and billing.

  • Offering Relevant Offers: Administering promotions, contests, and discounts, developing and displaying content tailored to your interests, and communicating about products or services we believe you may be interested in.

  • Preventing Fraud and Legal Compliance: Addressing misbehavior on our platform, performing data analysis to detect and prevent illegal activities, and complying with legal requirements.

  • Legal Bases for Processing: We rely on legal bases such as contract performance, legitimate interests, and consent to process your information. You can withdraw consent by contacting us.

HOW WE SHARE INFORMATION

Our main purpose is to help you connect with others, and we share your information accordingly:

  • Service Providers and Partners: We work with third parties to operate and improve our services. They assist us with tasks like data hosting, analytics, customer care, advertising, payment processing, and security.

  • When Required by Law: We may disclose your information to comply with legal processes, assist in crime prevention, protect safety, enforce legal rights, or investigate illegal activity.

  • With Your Consent: We may ask for your consent to share your information with third parties for specific purposes.

  • Non-Personal and Hashed Data: We may share non-personal information and personal information in hashed, non-human-readable form with third parties for purposes like analysis and benchmarking usage patterns of our Services. We do not sell user data. 

CROSS-BORDER DATA TRANSFERS

ilim is based in United States and process information in the United States. Sharing information may involve cross-border data transfers, including to the United States and other jurisdictions. We use standard contractual clauses or suitable safeguards for data transfers from the European Economic Area (EEA) to other countries.

YOUR RIGHTS

We provide tools for you to access, update, or delete your information within the service. You have the right to review, update, and delete your personal information. You can also object to its processing or request a copy of your information. We may ask for proof of identity before fulfilling your requests.

Keep in mind that we may reject requests if they are unlawful, infringe on trade secrets or intellectual property, or compromise the privacy of others. Certain requests may affect our ability to provide the service.

You can also uninstall our app to stop information collection. For residents of some countries, you can lodge complaints with data protection authorities.

 

MOBILE PUSH NOTIFICATIONS/ALERTS

With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

DATA ACCESS AND DELETION

Subject to certain limits and conditions provided under law, we honor the exercise of the right of access or deletion for all of our users, regardless of their location. Any ilim user may exercise this right by contacting us at support@ilim.ai.

RESIDENTS OF CALIFORNIA

If you are a California resident, this section provides additional disclosures required by the California Consumer Privacy Act (or "CCPA"). As a California resident, you may make a rights request by emailing us at contact@ilim.ai or by submitting the request on our website at ilim.ai/contact. We will verify your request by asking you to provide information that matches the information we have on file about you. A notice disclosing the categories of personal information we have shared with third parties for their direct marketing purposes in the preceding year.

INFORMATION FOR INDIVIDUALS IN SWITZERLAND, UK, AND THE EEA

The sections below apply to you if you use our Services while in Switzerland, the United Kingdom, or the European Economic Area (collectively, "Europe"). ilim, Inc. is the data controller for personal data governed by this Privacy Policy. 

LEGAL BASIS FOR PROCESSING

When we process your personal data we will only do so in the following situations:

  • As necessary to perform our responsibilities under our contract with you (like processing payments and providing the products or services you have requested).

  • When we have a legitimate interest in processing your personal data, including communicating with you about changes to our Services, to help secure and improve our Services (including to prevent fraud) and to analyze the use of our Services;

  • As necessary to comply with our legal obligations; and

  • When we have your consent to do so. 

DATA RETENTION

We retain personal data for no longer than is necessary for the purposes for which it is processed unless applicable law requires storage for a longer period of time.

DATA SUBJECT REQUESTS

Subject to certain limits and conditions provided under law, you have the following rights:

  • You have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or made available in a portable form.

  • You also have the right to object to certain processing (like receiving direct marketing), or request that we restrict processing in certain circumstances (like to retain but not further process pending resolution of a claim).

  • When we ask for your consent, you may withdraw that consent at any time.

  • You have the right to file a complaint regarding our data protection practices with a supervisory authority. Please see this directory for contact details:

 https://edpb.europa.eu/about-edpb/board/members_en.

If you would like to exercise any of these rights and can't do so directly via the Services or your device, you may contact us as indicated below. 

HOW WE PROTECT YOUR INFORMATION

We work diligently to protect your information from unauthorized access, alteration, disclosure, or destruction. However, we cannot guarantee absolute security, and you should not expect your personal information to remain secure at all times.

We continuously monitor our systems for vulnerabilities and update security practices.

 HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information only as long as needed for legitimate business purposes and as permitted by applicable law. For safety and security, we retain certain information for six months following account deletion. We delete or anonymize your information upon account deletion or after a period of inactivity, unless required by law, to evidence legal compliance, address disputes, or prevent fraud.

CHILDREN'S PRIVACY

Our services are for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you suspect a user is under 18, please report it.

PRIVACY POLICY CHANGES

Our Privacy Policy may change as we develop new ways to help you build meaningful connections. We will notify you of material changes to give you time to review them.

HOW TO CONTACT US

If you have questions about this Privacy Policy, you can reach us at Email: contact@ilim.ai 

Thank you for entrusting ilim.ai with your information. We are committed to protecting your privacy and providing you with the best possible experience.